Rock Foundry

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Delivery & Returns

UK Republic of Ireland Continental Europe USA Rest of the World
Number Signs 5.00 8.00 10.00 14.00 18.00
Signs less than 18" 7.50 10.50 15.00 25.00 35.00
Signs of 18" – 30" 10.50 13.50 20.00 40.00 60.00
Signs over 31" 15.00 19.50 25.00 80.00 95.00
Postboxes 15.00 19.50 25.00 80.00 95.00
Postbox & Stand 20.00 25.00 30.00 105.00 120.00
Sundial 15.00 19.50 25.00 70.00 85.00
Weathervanes 15.00 40.00 45.00 85.00 95.00


Due to the handmade, made to order, personalised nature of our products we aim to deliver standard house numbers, house signs, weathervanes, stable signs and memorials within 4-5 weeks and postbox and sundial orders within 4-6 weeks.

If you require an item sooner than this then please ring us to discuss and we will do our best to accommodate you if we are able.

Last order date for Christmas deliveries is Monday 6th December 2010. Gift vouchers in a presentation card can be ordered up until Monday 20 December 2010.

We are happy to include deliveries to different addresses within a single order. Please note that each delivery address will incur a separate delivery charge, in accordance with the standard delivery charges stated.

All postbox deliveries and signs over 30" are made with a courier and require a signature. It may be more convenient to you to provide a work address to ensure your delivery reaches you as soon as possible. The courier delivers Monday to Friday 9am - 5pm only. If you are not in when a delivery is made the courier will leave a card detailing how delivery can be re-arranged. We are unable to specify a time of delivery. As a signature is needed to confirm delivery, we are unable to deliver to P. O. Boxes.

All sign deliveries of 30" and under are sent by Royal Mail.



Import Duty

We deduct the VAT from all eligible products sent outside the EU. The price of gift vouchers and books does not include VAT and there is therefore no tax deduction on these items.

Depending on the size and value of the order customers outside the EU may be charged locally for import duties and taxes. Usually customers are asked to pay these charges on delivery of their order. Rock Foundry cannot be held responsible for these charges. If you wish to find out more information please contact your local Customs and Excise office.



Cancellation

We are unable to cancel personalised orders due to the specific nature of each product. All our products are made to order and therefore cannot be cancelled.



Returns & Exchanges

Due to the personalised and made to order nature of our products we cannot accept returns unless the item is faulty on receipt by you or has been incorrectly made by us.

We do not accept returns or exchanges where a customer has entered incorrect information on the order form.

We do not accept returns on the basis of motif colour changes. All our products are handpainted and motifs may vary slightly in colour depending upon which artist paints the item.

In the unlikely event that the item is faulty or has been incorrectly made by us we will replace your item or refund in full. We will require the original item to be returned to us and will then refund any postage charges that you incur in this process.

Your statutory rights are not affected.

 

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